FREQUENTLY ASKED
QUESTIONS
What materials are your products made from?
Our pieces are crafted from high-quality materials such as ceramic, timber, stone, and metal. Each product description includes specific material details.
Do your products look the same as the photos?
Yes, our images are professionally styled to showcase accurate colours and textures. Slight variations may occur due to natural materials and lighting.
Do you offer returns or exchanges?
We do not offer refunds or exchanges for change of mind. If your item arrives damaged or faulty, please contact us within 48 hours so we can assist.
How long will my order take to arrive?
Orders are dispatched within 1–3 business days. Shipping times depend on your location, and you’ll receive tracking details once your order has been sent.